Return & Refund Policy
1. Introduction
Thank you for shopping at boatprodirect. We strive to provide high-quality marine and fishing gear. If you are not entirely satisfied with your purchase, we’re here to help.
2. Returns
Eligibility: You have 30 calendar days from the date of purchase to return an item.
Condition: Items must be unused, in the original packaging, and include all accessories and documentation.
Non-returnable Items: Certain items are non-returnable, including:
Personalized or custom-made products
Perishable goods
Items marked as final sale
3. Refunds
Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be credited to your original method of payment.
Timeframe: Refunds may take 5-10 business days to appear on your account, depending on your payment provider.
4. Exchanges
Eligibility: Exchanges are accepted for defective or damaged items only.
Process: To initiate an exchange, please contact us at [email protected] with your order details and the issue encountered.
5. Shipping Costs
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged.
Original Shipping: Original shipping fees are non-refundable.
6. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: [email protected]